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Making a Booking


How do I make a reservation for large groups?

For group enquiries of 10 or more rooms, email your request, including dates, rooms required and hotel/location to groups@tfehotels.com.  For group inquiry in Europe, email your request to info@adina.eu . You may also email the hotel directly with your request.

How do I book a corporate rate?

At Adina Hotels, we value your business, whether you work for a small enterprise or a large corporation. To take advantage of exclusive rates, 7 days per week, please email: corporatesales@tfehotels.com and a friendly team member will contact you to see how Adina can help your business. For Europe hotels, email us at info@adina.eu.

Do I need a credit card to make a booking?

Yes, a valid credit card is required to guarantee your booking. No deposit will be transacted on this card, however we reserve the right to apply a deposit. Please note that if you are settling your account with American Express, Mastercard or Visa credit card a 1.2% credit card transaction fee may apply. For Diners Card or JCB, a 2.5% transaction fee may apply. You may choose to change the method of payment on check-out to Cash or EFTPOS as these methods of payment do not attract this fee. Bookings prepaid online via the Advanced Purchase packages do not incur the credit card surcharge but are charged in full at time of booking.

Do I need to login to access my eCLub discount?

No you do not. eClub is an email subscription there is no login functionality. You can access your eClub discount from any email you have received from TFE Hotels eClub.

Why does it ask me to login when making a booking?

We offer the feature to save your personal details when making a booking so that next time you don’t have to fill it out again. It is especially helpful for people who frequently book across any of our websites. This feature is not linked to the TFE Hotels or Adina Europe eClub. For privacy protection and security, guest data is only saved in the online reservation system for 36 months from the date of last activity and made through encrypted SSL or TLS connection.

How do I make special requests regarding my stay?

You can either call the hotel direct or enter it into the comments field on the final step of your online booking.

Can I speak to a real person?

Yes you can! You can contact our friendly reservations team on 13 86 42 – Toll Free in Australia – or call the hotel direct.

What is your cancellation and amendment policy?

For any booking that requires payment on check-in to the hotel, booking must be cancelled by 2:00 pm, 24 hours before arrival to avoid cancellation fee. Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night your booking is reserved for.


Payment Options


What form of payments do TFE Hotels accept?

All Adina Hotels accept Visa, MasterCard, JCB, American Express, EFTPOS, Diners and Cash. The following hotels also accept China Union Pay cards: Adina Apartment Hotel Berlin Checkpoint Charlie, Adina Apartment Hotel Berlin Hackecher Markt, Adina Apartment Hotel Berlin Mitte, Adina Apartment Hotel Frankfurt Neue Oper, Adina Apartment Hotel Frankfurt Westend, Adina Apartment Hotel Hamburg Michel, Adina Apartment Hotel Hamburg Speicherstadt, Adina Apartment Hotel Nuremberg and Adina Apartment Hotel Leipzig. Please note that if you are settling your account with American Express, Mastercard or Visa credit card a 1.2% credit card transaction fee may apply. For Diners Card or JCB, a 2.5% transaction fee may apply. You may choose to change the method of payment on check-out to cash or EFTPOS as these methods of payment do not attract this fee. Bookings prepaid online via the Advanced Purchase packages do not incur the credit card surcharge but are charged in full at time of booking.

What does best online rate guarantee mean?

It means that by booking online @ adinahotels.com you will always get the best available rate online.

Does Adina hotels charge an online booking fee?

No, when you book direct with us there are no hidden charges.

Do I need to pay a deposit when booking online?

No deposit is required when booking a flexible rate online (ie. any booking that does not require payment at time of booking). Rates that contain restrictions must be paid at the time of making the reservation on a Adina Hotels website. Please refer to individual rate terms prior to confirming your reservation.

Can I redeem a TFE Hotels Gift Certificate online?

No, all Gift Certificate reservations must be made either through the Reservations Team (on 13 8642 or +61 2 9356 5062) or via the hotel direct. Gift certificate recipients must quote the gift certificate number and must also quote credit card details when making a reservation. A valid credit card is required to secure all bookings as a reservation cannot be completed without one.


Check-in & Check-out


What will I need when I check-in?

When you check-in, you may be asked to provide photographic identification. If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation. Guarantee with a valid credit card is required at time of making a reservation via a Adinahotels.com website as well as on check-in to the hotel.

Can I arrange an early check-in?

You are welcome to check-in from 2:00 pm, however, should you arrive earlier luggage storage is available and the use of the hotel leisure facilities is welcome. A request for early check-in can be made direct with the hotel however it is not guaranteed. If you would like to guarantee an early check-in the room must be booked for the previous night.

Can I arrange a late check-out?

Adina check-out time is at 11:00 am. Should you require a later check-out please contact reception on the day prior to your departure to discuss. Alternatively we are able to store your luggage while you continue to utilise the hotel’s leisure facilities.

What are the age restrictions at Adina?

Persons under the age of 18 must be accompanied by a responsible adult. Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents.


General


Can I smoke in my room?

No, all Adina are 100% non-smoking.

I am experiencing technical problems with your website, what should I do?

You can contact our friendly reservations team on 13 8642 – Toll Free in Australia – or call the hotel direct.

How do I apply for a job at Adina?

Please visit our Careers page.

How do I provide feedback to Adina?

At Adina Hotels we welcome your feedback. Please contact the TFE Hotels Marketing team on +61 2 9356 1000 or news@tfehotels.com. For Adina in Europe, email us at info@adina.eu